Companies Offering CRM Tools
Cliff Banks Ward's Dealer Business, Aug 1, 2001 12:00 PM

Despite all of the talk about who owns the customer or who has the right to access the customer, a Forrester Research survey says 33% of customers never hear from their dealer and 38% never hear from the automakers.

In recent years, there has been an explosion of customer relationship management tools hitting the market. They promise to help the dealer manage the customer better. The tools can make the job easier, but dealers must establish processes and procedures that ensure the tools will be effective.

Here are companies that offer CRM tools made specifically for dealers:

ADP Dealer Services 1950 Hassell Road Hoffman Estates, IL 888-424-6342 www.dealersuite.com	Aether Systems Inc. 11460 Cronridge Drive Owings Mills, MD 21117 410-654-6400 www.aethersystems.com
Applied Virtual Vision 939 Goodale Blvd. Columbus, OH 43212 614-487-1436 www.avv.com	Autobase Inc. 8669 Bash St. Indianapolis, IN 46256 800-320-0897 www.autobaseinc.com
Autobytel.com 18872 MacArthur Blvd. Irvine, CA 92612 888-422-8999 www.autobytel.com	Automotive Business Management Consultants Inc. 29000 Highway 98 Building B Daphne, AL 36526 800-676-2262 www.adam-systems.com
Automotive Directions 5950 Seminole Center Court Suite 210 Madison, WI 53711 608-268-9000 www.automotivedirections.com	AutoNation Inc. AutoNation Tower 110 S.E. 6th St. Ft. Lauderdale, FL 33301 954-769-7000 www.autonation.com
cars.com 175 W. Jackson Blvd. 8th floor Chicago, IL 60604 www.cars.com	Cobalt Group Inc. 2200 First Avenue S. Seattle, WA 98134 800-909-8244 www.cobaltgroup.com
Conquest Marketing 31700 Middlebelt Road Suite 200 Farminton Hills, MI 48334 248-737-3200 www.conquestmarketing.net	Cowboy Corporation 20533 Biscayne Blvd. Suite 245 Aventura, FL 33180 877-558-6917 www.cowboycorp.net
Data Consultants 3586 N. Hazel Fresno, CA 93722 800-284-8469 www.dataconsultants.com	Dealer Ups 4185 West Lake Mary Blvd. Suite 204 Lake Mary, FL 800-557-5368 www.dealerups.com
Digital Motorworks Inc. 8601 FM 2222 Building 2, Fourth Floor Austin, TX 78730 512-349-9360 www.dmotorworks.com	Marketdrive Interactive Inc. (a wholly owned subsidiary of Classified Ventures Inc.) 350 Gate Five Road Sausalito, CA 95965 415-275-2300 www.marketdriveinteractive.com
MSN Carpoint Microsoft Corporation One Microsoft Way Redmond, WA 98052-6399 800-243-9935 www.carpoint.com	MyCarPage.com 1639 11th Street Suite 100 Santa Monica, CA 90404 310-392-1977 www.mycarpage.com
Reynolds and Reynolds Co. 115 South Ludlow Dayton, OH 45402 888-473-9739 www.reyrey.com