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GM's New Agreements Threaten Automotive-Retail System 
Jun 5, 2009 11:22 AM, WardsAuto.com, By Cliff Banks
This is one fight dealers cannot afford to lose.
We're Experiencing Turbulence 
Jan 1, 2009 12:00 PM, Ward's Dealer Business, BY PETER BRANDOW
The Congressional grilling of the Domestic Three was far more focused on senior management's misuse of private perks than on the weighty issues of employment,
Where's NADA? 
Jan 1, 2009 12:00 PM, Ward's Dealer Business, Cliff Banks, Editorial Director 248-799-2649 cbanks@wardsauto.com
I've been asked several times in recent weeks, Where is the NADA? It seems there is an undercurrent opinion among dealers and industry observers that
Life in the Laugh Lane 
Nov 1, 2007 12:00 PM, Ward's Dealer Business, By Steve Finlay
Paul Cummings, who liked to entertain customers while working at an auto dealership, recalls kidding around with an older couple as he touted the interior quietness of a vehicle on the lot.
How Is No Haggle Friendlier? 
Nov 1, 2007 12:00 PM, Ward's Dealer Business, By Peter Brandow
Sure, no one likes to haggle and it's a bummer to learn that the guy sitting next to you in the service department waiting room got a better deal on the

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