Let's Review Lessons Learned Aug 1, 2010 12:00 PM, Ward's Dealer Business, By Lee Harkins I was pumped to see the number of people smiling again when I had the opportunity to speak at a recent parts and service-department meeting sponsored
Improve Service Business Jul 1, 2010 12:00 PM, Ward's Dealer Business, By Jim Leman There has never been a time, except perhaps when all auto manufacturing ceased during World War II, when the service manager had to be thinking about
Follow Up On Refused Work Jun 1, 2010 12:00 PM, Ward's Dealer Business, By Lee Harkins I spoke with a number of people lately who told me their fixed operations have been going great. Congratulations! But it's not the time to allow any of
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How to Keep Techs Happy Sep 1, 2010 12:00 PM, Ward's Dealer Business, By James M. Flammang With unemployment high these days, it seemingly should be easy to hire and keep dealership service technicians. Advertise for help, and get inundated
Make More Money Off Parts Sep 1, 2010 12:00 PM, Ward's Dealer Business, By James Clausen Auto makers' parts pricing uses the same dealer net-to-list percentages on the majority of parts. It may differ somewhat between product lines. But within
Study Indicates Driver Distraction Could Get Worse Sep 1, 2010 12:00 PM, Ward's Dealer Business
A new report says that not only are phoning and texting while driving still serious issues, but distracted driving may soon soar as Echo Boomers increasingly
