How to Save a Lot of Money Dec 1, 2007 12:00 PM, Ward's Dealer Business, By Lee Harkins I started a presentation to dealers by asking, How much does your dealership pay for a roll of toilet paper? The looks were priceless. Here sat a group
Scare Tactics Hurt Business Nov 1, 2007 12:00 PM, Ward's Dealer Business, By Lee Harkins In their quest to achieve 2.0 to 2.5 hours per repair order, many dealerships hunt for the magic pill. Many believe it's in fluid sales because vendors
The 3 Service Dept. Masters Oct 1, 2007 12:00 PM, Ward's Dealer Business, By Lee Harkins The measurement and management of the effective labor rate has been the focus of many dealers lately to the point that they over-manage it!
Track Technicians' Performance Sep 1, 2007 12:00 PM, Ward's Dealer Business, By Mark Sappington On a visit to a dealership to work with a new service manager, I had the following conversation: Service Manager: I just handed out paychecks yesterday
Auto Parts Big Part of Picture Aug 1, 2007 12:00 PM, Ward's Dealer Business, By Lee Harkins and John Freier Production performance in the service department is measured in various ways, but measuring flat-rate hours per repair order alone is no longer the key ingredient to success.
Features
Guns, Rock and Tool Cabinets Dec 1, 2007 12:00 PM, Ward's Dealer Business
Rock star Ted Nugent, dubbed the most heavily armed rocker in the world because of his passion for guns and hunting, has teamed up with Snap-on Tools
OE Connection's Online Parts-Ordering Network Is Growing Dec 1, 2007 12:00 PM, Ward's Dealer Business, By Steve Finlay OEConnection LLC began as a joint venture with the Big Three auto makers to provide online selling and procurement of original equipment parts for auto
Online Scheduling Speeds It Up Dec 1, 2007 12:00 PM, Ward's Dealer Business
When a dealership handles 4,000 repair orders a month, service advisors can get bogged down scheduling appointments. That was the situation at Kings Toyota
Service Department Personnel Gets an A for CRM Use Dec 1, 2007 12:00 PM, Ward's Dealer Business, By Steve Finlay A car dealership's customer-relationship management system should touch virtually every profit center, from the new-car showroom to the service department.
Spare Tires Face a Phase Out Nov 1, 2007 12:00 PM, Ward's Dealer Business, By Byron Pope Slowly but surely, spare tires are being phased out as original equipment on new vehicles, as auto makers turn to run-flat tires or inflation kits to
