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Columns
All Should Vow to Wow Clients 
Sep 1, 2010 12:00 PM, Ward's Dealer Business, By Richard F. Libin
Every person in the dealership is a salesperson. That means every employee, regardless of job description, represents the store and can make a difference
What's Salesperson's Role? 
Aug 1, 2010 12:00 PM, Ward's Dealer Business, By Richard F. Libin
Who would ever think about stopping a sale in today's economy when the opportunities are so few and far between? But nearly every day I get emails from
Make Them Students for Life 
Jul 1, 2010 12:00 PM, Ward's Dealer Business, By Richard F. Libin
How do most dealership managers rate in educating their teams on core skills? Not well. Most have cut funds for education to the bone. Others send their
Features
Where Today's Edgy Ideas Come From 
Sep 1, 2010 12:00 PM, Ward's Dealer Business, By Lillie Guyer
Where are today's edgy ideas coming from, affecting both what's inside vehicles and under the hood in the form of engine improvements and alternative
Wanted: High Tech at Low Cost 
Sep 1, 2010 12:00 PM, Ward's Dealer Business, By Lillie Guyer
When it comes to automotive innovations, today's consumers want more. They're just not always willing to pay extra for it. Dealers say technology enhancements
Nissan Anticipates Lots of Leases for New Electric Vehicle 
Sep 1, 2010 12:00 PM, Ward's Dealer Business, By Christie Schweinsberg
Nissan North America Inc. expects the majority of its U.S.-market Leaf electric vehicles will be leased rather than bought, according to anecdotes from

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